Growth Tools - Customer Journey

Orda Growth Tools let you rapidly increase your revenue by crafting a customer journey with multiple touchpoints to increase the number of sales and app downloads.

If you haven't yet launched your self-ordering kiosks, we suggest setting them up since it makes it easy to automatically add every customer who visits your store to your customer journey so they come back more. Learn more in this blog post.

Step 1. Access Growth Tools

Go to getorda.com and login.
Click Growth on the left.
Click "Create Your First Touchpoint."

Step 2. Setup New Customer Event - Email

In this step we will customize a welcome message a new customer will get after their first visit to your store.

Click Add under "New Customer Event."

2. Name the touchpoint and select email.

3. Edit the Touchpoint Details, including:

Subject Line
Message Body
Call to Action Button e.g. Order Now. This links to your Orda sharing link.
Generate Coupon (optional)
Delay -- number of days after visit to wait to send email

4. Click Complete.

Step 3. Setup New Customer Event - SMS

Click Add New Touchpoint in the top right.

2. Click Add under New Customer Event.

3. Enter a name and click Text Message. Click Next.

4. Enter your Touchpoint Details, including:

Message body -- up to 160 characters.
Call to action button. This will link to your Orda sharing link.
Generate coupon (optional)
Delay -- number of days after visit to wait to send text

5. Click Complete.

Step 4. Setup Items Purchase Events

You can customize a follow up message for an existing customer making a purchase.

Click Add New Touchpoint in the top right.
Click Add under Items Purchase Event.

3. Select SMS or Email like in the steps above and customize the message, then click Complete.

See Campaigns

After creating your campaign, a member of the Orda team will review and approve it.

You can see your campaigns in getorda.com dashboard in the Growth tab.

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