Troubleshooting Orda Express

Troubleshoot Payment Screen is not Working

If you are having an issue with your Orda Express software, most issues can be resolved by:

Make sure your internet is connected.
Restart the app on your iPad. See video below on how to refresh properly.
Go to iPad Settings -> Orda Express > Bluetooth > Enable
Go to iPad Settings -> Orda Express > Location > While using the app

Troubleshoot App Crashes After Selecting Location

This is a known issue with the Square reader.

Do a factory reset and update software on your Square reader - https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting
Follow the video below to get around the issue.

If it is still crashing, make sure you added an icon to each category in Orda dashboard -> Kiosk settings.

Troubleshooting Payment Not Working or App Crashing During Checkout

If the pay button doesn't work or app is crashing when you click the pay button and the reader doesn't connect:

Go to iPad Settings -> Privacy > Locations Services > Scroll down to the Orda Express
Enable location services to the Orda Express. Choose "While Using the App."

Troubleshooting "Failed Pairing"

If you see a message "Failed Pairing" Something went wrong. Please contact the developer of this application and provide them with the error code: reader_pairing_bluetooth_persmission_denied"

Go to iPad Settings -> Orda Express > Bluetooth > Enable
Go to iPad Settings -> Orda Express > Location > While using the app

If you still have issues, please follow this tutorial to troubleshoot your Square reader - https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting

Troubleshooting Menu Updates Not Showing

If you made a menu or software configuration change you don't see in your kiosks:

1. Make sure you enabled or disabled the category for your kiiosks. See Step 5 in Orda Express Software Setup.

2. Publish your update.

2. Refresh your kiosk app on your iPad. See video below on how to refresh properly.

Still Need Help?

Email support@getorda.com

For more information, see Orda Express Tutorial.