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Orda Express lets your stores create a beautiful kiosk ordering experience. This guide will walk you through setting up your kiosks!
Here is a video showing what the kiosk experience is like:
Prepare Your Hardware
Prepare Your Hardware
You will need minimum of 3-8 kiosks per store are needed to create the right digital customer experience.
For each kiosk, you will need the following hardware:
iPad 10.2"- Make sure you have a model that is iPad 8th generation and up. Otherwise the Square reader will not work. Order here.
2. iPad Enclosure and Chip Card Reader - Square Stand or Square Mount is the least expensive option and has a Square chip card reader built in.
Step 1. Prepare Your Store
Step 1. Prepare Your Store
Make sure you have your address set correctly in Square. Otherwise Square will not take the payments. See this tutorial on how to check your address.
Order in your mobile app to see how it works.
Make sure you have item images and descriptions in your app or your kiosk won't work properly. If your items need images see this tutorial.
Order in your web ordering (orda.me link) to see how it works. If you don't know this link, email support@getorda.com.
Step 2. Get Your Login Key
Step 2. Get Your Login Key
Go to getorda.com.
Log in.
Click Kiosk on the left.
You will find your login key in the spot that is highlighted red in the image below.
Step 3. Prepare Your Hardware
Step 3. Prepare Your Hardware
First, keep your Square reader plugged into power at all times. Otherwise it will keep disconnecting.
Follow these steps to make sure your iPad is ready for your kiosk software!
Go to iPad Settings -> General -> Software Update.
Set "Automatic Updates" to OFF. Do not update the iOS version on the iPad unless Orda asks you to in the future.
3. Make sure the iOS version is 15 or up. If it is less than 15 update it.
4. On the left, click "Display & Brightness."
5. Make sure Light Mode is on.
6. Click Auto-Lock and set it to Never.
7. Click Bluetooth on the left.
8. Make sure Bluetooth is turned on.
9. If a Square Reader is showing under "My Devices", we need to forget it. Click the "i" button to the right of the Square reader.
Then click "Forget this device."
10. Click Accessibility on the left.
Under Display and Text Size, turn Auto brightness to "OFF".
Step 4. Download Orda Express
Step 4. Download Orda Express
Download Orda Express in Apple Store on your 10.2" iPads.
Step 5. Customize Software Settings
Step 5. Customize Software Settings
Design Your Splash Screen
Design Your Splash Screen
Go to getorda.com and log in.
Click Kiosk on the left.
Click Setup Kiosk
1. Choose identification (how you will identify which customer the order is for).
2. Enter the success SMS message customers will get when order is received.
3. Enable/disable and drag and drop categories under Navigation Pane. Click on the icon next to the toggle to select the icon for the category. An icon must be selected for each category for the kiosk to work!
4. Click Save in the top right.
5. Publish your update. You will need to publish an update anytime you change your menu or kiosk software settings.
Step 5. Setup Orda Express
Step 5. Setup Orda Express
Open the Orda Express app on your iPad.
Enter the key you got above and log in.
Select the location. Note that the kiosk will only work if you are physically at that address due to Square requirements.
4. Follow the instructions to connect your Square reader. When prompted, select Pair.
5. When your reader connects, you will be taken to the home screen!
Step 6. Do a test order
Step 6. Do a test order
Place a test order on your kiosk. The order will show in Bump KDS and Square online orders.
Congrats, your kiosks are live! 🥳
Need help?
Need help?
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