Printer not printing tickets coming from the app / kiosk

Are you are seeing your app and kiosk orders come through to your Square POS, but the tickets are not printing? Is your printer working with regular Square orders but your Orda orders aren't printing?

Your Orda orders (mobile app, web, kiosk) are considered an online order when it comes to printing through Square. This guide will go over how to enable online orders in the Square Printer settings.

Step 1. Connect Your Printer

1. Make sure your printer is connected.

Step 2. Turn on Order Tickets

1. From the Square app, More from the navigation bar at the bottom of your screen.

2. Tap Settings > Hardware > Printers.

3. Select a printer and toggle Order Tickets and/or Order Ticket Stubs on.

4. Select categories to print. Make sure you enable every category in your Orda app.

Step 3. Turn on Automatic Ticket Printing

With Square POS:

1. From the Square app, More from the navigation bar at the bottom of your screen.

2. Tap Settings > Orders.

3. Toggle on Automatically Print New Orders.

With Square Register:

1. From the navigation panel, select More > Hardware > Printers.

2. Select your printer from the list and toggle on Online order tickets.

3. Toggle on Use this printer for online order tickets.

For more help see https://squareup.com/help/ca/en/article/5194-print-order-tickets or Contact Square Support