Your POS device and any network printer must be on the same Wi-Fi/LAN. (Square)
Decide what you want to print:
Customer receipts
Order tickets (kitchen / prep slips)
Online & kiosk order tickets (auto-print when an online order arrives) (Square)
If you use Square Terminal only for payments, and another device for orders, set alerts/printing on the device that receives the orders.
Connect a printer to your POS (Square)
Set up printer profiles (Square)
Print order tickets (including auto-print online/kiosk tickets) (Square)
Order Manager (alerts & printing settings) (Square)
Set up Square Terminal (built-in printer basics) (Square)
Square’s online orders are handled through Order Manager, which includes alert controls. (Square)
Open Square POS
Tap ≡ More
Go to Settings
Go to Orders
Open Alerts & Notifications / Alerts
Turn on Allow alerts / New order notifications
Set the frequency (how often it repeats until you acknowledge)
Square explicitly notes you can toggle in-app alerts and control how they behave in Order Manager. (Square)
iPad/iPhone: Settings → Notifications → Square → allow notifications (and sounds).
Android: Settings → Apps → Square → Notifications → allow.
Turn volume up; check Do Not Disturb / silent mode.
Tip: If you want a “voice-like” experience, Square’s built-in alert is typically a notification sound (not spoken text). If you truly need spoken announcements, most teams use a dedicated device + accessibility/text-to-speech automation, or a third-party alerting workflow.
Square’s official printer connection flow is:
Open Square POS
Tap ≡ More → Settings → Hardware → Printers
You should see your printer (if it’s connected properly)
Create or choose a printer profile
Save → Assign printer and select your printer (Square)
Square supports common connection types (Ethernet/Wi-Fi/USB/Bluetooth/AirPrint depending on device/printer). (Square)
Printer profiles control whether the device prints receipts vs order tickets, and which orders go to that printer. (Square)
To make online orders auto-print as tickets
≡ More → Settings → Hardware → Printers
Tap Profiles, select your profile
Edit profile details and toggle on Online & Kiosk order tickets
Save (Square)
On Square Terminal, there are typically two places to check: order notifications + device sounds.
Tap ≡ More → Settings → Orders → Alerts & Notifications
Turn on Allow new order notifications
Then go to ≡ More → Settings → Hardware → Sounds
Turn on Enable device sounds (Square Community)
(That citation is Square Community guidance, but it matches the on-device menu structure people use successfully.) (Square Community)
Square Terminal has a built-in receipt printer; the core setup is to load paper and confirm printing works. (Square)
If you’re connecting a separate receipt/ticket printer (Ethernet/Wi-Fi/USB depending on your setup), the configuration follows the same Square “Printers” path used on other POS devices:
Tap ≡ More → Settings → Hardware → Printers
Connect/Select the printer
Create/assign a printer profile
Print a test print to confirm (Square)
Just like Square POS, make sure your printer profile is configured to print Online & Kiosk order tickets. (Square)
Place a small test order online (or mark a test item $0 if you have a test workflow)
Confirm you get:
On-screen alert
Audible notification on the intended device
Print a test receipt from Printer settings (Square)
Place a test online order and confirm an order ticket prints (if enabled) (Square)
Printer not showing up: device and printer not on same network (Wi-Fi/LAN), or printer not fully connected. (Square)
Receipts print but tickets don’t: profile isn’t set to Online & Kiosk order tickets. (Square)
No sound: notifications disabled at device level, volume too low, or device sounds disabled (Terminal). (Square Community)