Before you start (quick checklist)

• Your POS device and any network printer must be on the same Wi-Fi/LAN. (Square)

• Decide what you want to print:

  • Customer receipts

  • Order tickets (kitchen / prep slips)

  • Online & kiosk order tickets (auto-print when an online order arrives) (Square)

• If you use Square Terminal only for payments, and another device for orders, set alerts/printing on the device that receives the orders.

Official Square pages (recommended bookmarks)

• Connect a printer to your POS (Square)

• Set up printer profiles (Square)

• Print order tickets (including auto-print online/kiosk tickets) (Square)

• Order Manager (alerts & printing settings) (Square)

• Set up Square Terminal (built-in printer basics) (Square)

A) Square POS app (iPad / Android)

1) Turn on sound / “new online order” alerts

Square’s online orders are handled through Order Manager, which includes alert controls. (Square)

Steps in the Square POS app

1. Open Square POS

2. Tap ≡ More

3. Go to Settings

4. Go to Orders

5. Open Alerts & Notifications / Alerts

6. Turn on Allow alerts / New order notifications

7. Set the frequency (how often it repeats until you acknowledge)

Square explicitly notes you can toggle in-app alerts and control how they behave in Order Manager. (Square)

Make sure your device will actually play the sound

• iPad/iPhone: Settings → Notifications → Square → allow notifications (and sounds).

• Android: Settings → Apps → Square → Notifications → allow.

• Turn volume up; check Do Not Disturb / silent mode.

Tip: If you want a “voice-like” experience, Square’s built-in alert is typically a notification sound (not spoken text). If you truly need spoken announcements, most teams use a dedicated device + accessibility/text-to-speech automation, or a third-party alerting workflow.

2) Set up a printer in Square POS

Square’s official printer connection flow is:

Connect the printer (Square POS app)

1. Open Square POS

2. Tap ≡ More → Settings → Hardware → Printers

3. You should see your printer (if it’s connected properly)

4. Create or choose a printer profile

5. Save → Assign printer and select your printer (Square)

Square supports common connection types (Ethernet/Wi-Fi/USB/Bluetooth/AirPrint depending on device/printer). (Square)

Create/assign printer profiles (what prints where)

Printer profiles control whether the device prints receipts vs order tickets, and which orders go to that printer. (Square)

To make online orders auto-print as tickets

1. ≡ More → Settings → Hardware → Printers

2. Tap Profiles, select your profile

3. Edit profile details and toggle on Online & Kiosk order tickets

4. Save (Square)

B) Square Terminal

1) Turn on sound alerts for incoming online orders

On Square Terminal, there are typically two places to check: order notifications + device sounds.

Steps on Square Terminal

1. Tap ≡ More → Settings → Orders → Alerts & Notifications

2. Turn on Allow new order notifications

3. Then go to ≡ More → Settings → Hardware → Sounds

4. Turn on Enable device sounds (Square Community)

(That citation is Square Community guidance, but it matches the on-device menu structure people use successfully.) (Square Community)

2) Printer setup on Square Terminal

Option 1 (most common): Use the built-in receipt printer

Square Terminal has a built-in receipt printer; the core setup is to load paper and confirm printing works. (Square)

Option 2: Connect an external printer (receipts or tickets)

If you’re connecting a separate receipt/ticket printer (Ethernet/Wi-Fi/USB depending on your setup), the configuration follows the same Square “Printers” path used on other POS devices:

1. Tap ≡ More → Settings → Hardware → Printers

2. Connect/Select the printer

3. Create/assign a printer profile

4. Print a test print to confirm (Square)

Auto-print online order tickets (kitchen slips)

Just like Square POS, make sure your printer profile is configured to print Online & Kiosk order tickets. (Square)

Quick testing checklist (do this after setup)

Test sound alert

1. Place a small test order online (or mark a test item $0 if you have a test workflow)

2. Confirm you get:

   • On-screen alert

   • Audible notification on the intended device

Test printing

1. Print a test receipt from Printer settings (Square)

2. Place a test online order and confirm an order ticket prints (if enabled) (Square)

Common issues & fixes

• Printer not showing up: device and printer not on same network (Wi-Fi/LAN), or printer not fully connected. (Square)

• Receipts print but tickets don’t: profile isn’t set to Online & Kiosk order tickets. (Square)

• No sound: notifications disabled at device level, volume too low, or device sounds disabled (Terminal). (Square Community)